Frequently Asked Questions |
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We want to ensure that you have everything you need for convenient and efficient storage at Cameron Park Rent-A-Storage. When packing and storing your items, there are certain steps that you can take in order to keep your belongings from being damaged or harmed. For a better storage experience with us here, browse the following list of helpful frequently asked questions.
Question: Why should I store at Cameron Park Rent-A-Storage?
Answer:
There are many reasons. Here are just a few: we have 21 different sizes, so you’ll always be able to find the space you need; we offer the longest access hours in the area; our professional team is focused on providing the highest level of customer service and security.
Question: Will I need to take an elevator to my unit?
Answer:
No, all our storage units are on the ground level, and all offer drive-up access.
Question: Do you offer climate-controlled storage?
Answer:
No, this location does not offer any climate-controlled units.
Question: What are your access hours?
Answer:
You can physically access your unit seven days a week between the hours of 7 a.m. and 7 p.m. We also never close our gates on holidays. For an additional fee we also offer special contractor hours.
Question: What are your business hours?
Answer:
Our office hours are 9 a.m.-5 p.m., Monday-Saturday and Sunday 10 am- 2 pm. Also, appointments are available on request.
Question: Do you have dollies for use?
Answer:
Yes, we provide dollies for use within the facility free of charge. They are not permitted offsite. A valid ID is required to check them out for use.
Question: Can I change units during the rental period?
Answer:
Yes, you can always change units during your rental period if you need more or less space.
Question: How far in advance do I have to tell you I’m vacating?
Answer:
We ask for a 30-day notice when you decide to vacate your storage unit. Please inquire with the office for the Intent to Vacate notice, and send it or drop it off at the facility.
Question: What are the lease terms?
Answer:
Our rentals are month-to-month, billed on the first day of the month. Payments are considered late after the 10th.
Question: What forms of payment do you accept?
Answer:
We accept cash, checks, money orders, MasterCard, VISA, American Express, Discover.
Question: Why should I consider auto-pay?
Answer:
When you sign up for our auto-pay program, your payments are automatically deducted from your checking account every month. You’ll never run the risk of forgetting to make a payment. Think of it as a “no late fee guarantee.”
Question: Do you offer military discounts?
Answer:
Yes, we offer military discounts as well as other benefits for active-duty military personnel. Ask our manager for more details.
Question: Do I get anything if I refer someone to you?
Answer:
Yes, we have a referral program that rewards you sending new customers to us. You can earn up to $10 off one month’s rent for each referral who rents from us—and there’s no limit to the number of people you can refer.
Question: Do you offer a protection plan and if so, why should I consider it?
Answer:
While your items are in storage they are not covered by the storage location for loss or damage. We strongly recommend that all customers purchase a policy on their own. Do not assume any existing policy will automatically cover your items in storage. Check with your insurance agent regarding your homeowners or renters policy coverage.
Question: If storing a vehicle, should I fill my fuel tank?
Answer:
Yes, filling your fuel tank will help prevent moisture from forming in your tank and fuel lines.
Question: Can I store food?
Answer:
No, we do not allow the storage of foods because it tends to invite pests.
Question: Can I get a tour of the facility?
Answer:
We would be honored! You can get a look at the unit with a no obligation tour.
Question: Are there things I should not be storing?
Answer:
You cannot store any hazardous, toxic, or illegal items. Also, no food or perishable items can be stored in our spaces. If in doubt of what can be stored in our spaces, please ask the property manager. Examples of items that cannot be stored are: Ammunitions, gasoline, paint, paint thinner, propane, food, produce, plants, fireworks, etc.
Question: What's the difference between access hours and office hours?
Answer:
During access hours, you can use your gate code to access your storage unit. During office hours, your Property Manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).
Question: If I rent a storage unit from you, can my spouse, kids or friend have access, too?
Answer:
When you rent from Cameron Park Rent-A-Storage you can allow access for other people you specify (or restrict access only to yourself).
Question: What kind of documentation do I need to provide to rent a storage unit?
Answer:
You will need to provide a valid, government-issued form of identification (e.g., driver's license, state ID, or passport).
Question: Is there a dumpster on the grounds?
Answer: No, you must remove all of your belongings from the premises when you are going through your things or when vacating
Question: Why should I store at Cameron Park Rent-A-Storage?
Answer:
There are many reasons. Here are just a few: we have 21 different sizes, so you’ll always be able to find the space you need; we offer the longest access hours in the area; our professional team is focused on providing the highest level of customer service and security.
Question: Will I need to take an elevator to my unit?
Answer:
No, all our storage units are on the ground level, and all offer drive-up access.
Question: Do you offer climate-controlled storage?
Answer:
No, this location does not offer any climate-controlled units.
Question: What are your access hours?
Answer:
You can physically access your unit seven days a week between the hours of 7 a.m. and 7 p.m. We also never close our gates on holidays. For an additional fee we also offer special contractor hours.
Question: What are your business hours?
Answer:
Our office hours are 9 a.m.-5 p.m., Monday-Saturday and Sunday 10 am- 2 pm. Also, appointments are available on request.
Question: Do you have dollies for use?
Answer:
Yes, we provide dollies for use within the facility free of charge. They are not permitted offsite. A valid ID is required to check them out for use.
Question: Can I change units during the rental period?
Answer:
Yes, you can always change units during your rental period if you need more or less space.
Question: How far in advance do I have to tell you I’m vacating?
Answer:
We ask for a 30-day notice when you decide to vacate your storage unit. Please inquire with the office for the Intent to Vacate notice, and send it or drop it off at the facility.
Question: What are the lease terms?
Answer:
Our rentals are month-to-month, billed on the first day of the month. Payments are considered late after the 10th.
Question: What forms of payment do you accept?
Answer:
We accept cash, checks, money orders, MasterCard, VISA, American Express, Discover.
Question: Why should I consider auto-pay?
Answer:
When you sign up for our auto-pay program, your payments are automatically deducted from your checking account every month. You’ll never run the risk of forgetting to make a payment. Think of it as a “no late fee guarantee.”
Question: Do you offer military discounts?
Answer:
Yes, we offer military discounts as well as other benefits for active-duty military personnel. Ask our manager for more details.
Question: Do I get anything if I refer someone to you?
Answer:
Yes, we have a referral program that rewards you sending new customers to us. You can earn up to $10 off one month’s rent for each referral who rents from us—and there’s no limit to the number of people you can refer.
Question: Do you offer a protection plan and if so, why should I consider it?
Answer:
While your items are in storage they are not covered by the storage location for loss or damage. We strongly recommend that all customers purchase a policy on their own. Do not assume any existing policy will automatically cover your items in storage. Check with your insurance agent regarding your homeowners or renters policy coverage.
Question: If storing a vehicle, should I fill my fuel tank?
Answer:
Yes, filling your fuel tank will help prevent moisture from forming in your tank and fuel lines.
Question: Can I store food?
Answer:
No, we do not allow the storage of foods because it tends to invite pests.
Question: Can I get a tour of the facility?
Answer:
We would be honored! You can get a look at the unit with a no obligation tour.
Question: Are there things I should not be storing?
Answer:
You cannot store any hazardous, toxic, or illegal items. Also, no food or perishable items can be stored in our spaces. If in doubt of what can be stored in our spaces, please ask the property manager. Examples of items that cannot be stored are: Ammunitions, gasoline, paint, paint thinner, propane, food, produce, plants, fireworks, etc.
Question: What's the difference between access hours and office hours?
Answer:
During access hours, you can use your gate code to access your storage unit. During office hours, your Property Manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).
Question: If I rent a storage unit from you, can my spouse, kids or friend have access, too?
Answer:
When you rent from Cameron Park Rent-A-Storage you can allow access for other people you specify (or restrict access only to yourself).
Question: What kind of documentation do I need to provide to rent a storage unit?
Answer:
You will need to provide a valid, government-issued form of identification (e.g., driver's license, state ID, or passport).
Question: Is there a dumpster on the grounds?
Answer: No, you must remove all of your belongings from the premises when you are going through your things or when vacating
If your question was not answered, please contact one of our friendly staff, and they would be happy to assist you.
